Respected analyst firm names 15 vendors that matter most in enterprise service management for 2021.
(PRUnderground) November 18th, 2021
TOPdesk, a global enterprise service management technology provider, announced today that Enterprise Storage Forum has named it as a “Best ITSM Tool for 2021” in its best service delivery solution category.
The roundup of best-in-class ITSM solutions highlights that organizations using TOPdesk’s IT service management solution have access to more than 90 software integrations, as well as an API that allows organizations to customize integrations. In the report, TOPdesk is also praised for its key differentiators among competitor’s products, including automated SLAs, change management workflows, problem management and error database, single sign-on, and more.
“This recognition from Enterprise Storage Forum is another way that validates how we develop, market, and continually improve our ITSM SaaS platform for those that trust and use our service management solutions across the globe,” said Ruben J. Franzen, president of TOPdesk US. “It brings me great pride to know that our solution is supporting the configuration, building, growth, and communication needs of our customers to help them achieve their goals – and break down silos.”
This is the second similar honor awarded to TOPdesk in 2021. TrustRadius has recognized it with a 2021 Tech Cares Award earlier this year. It’s the second consecutive award celebrating organizations that have gone “above and beyond” to provide their communities, clients, and partners with excellent, world-class support and service throughout the last 12 months.
TOPdesk helps thousands of organizations navigate the global service management issues and leading organizations through the navigation of maintaining services, growth, and long-term continuous improvement. The company’s leaders rely on its DNA of service and responsibility and three operational pillars of people, process, and solution to serve its customers and employees worldwide.
According to Enterprise Storage Forum, “TOPdesk offers contract and service level management for handling customer and supplier contracts and agreements. During call logs, TOPdesk automatically generates SLAs. The change management module allows users to record all organizational changes through workflows and create change templates with dependencies between activities.”
Key differentiators of TOPdesk’s solution include:
- Contract management and service level management
- Automated SLAs
- Change management workflows and change templates
- Knowledge base and self-service portal
- Problem management and error database
- Single sign-on
- API for creating custom integrations
To view the full report, follow this link: https://www.enterprisestorageforum.com/products/itsm-tools/
About Enterprise Storage Forum
Enterprise Storage Forum offers practical information on data storage and protection from several different perspectives: hardware, software, on-premises services and cloud services. It also includes storage security and deep looks into various storage technologies, including object storage and modern parallel file systems. Enterprise Storage Forum is an ideal website for enterprise storage admins, CTOs and storage architects to reference in order to stay informed about the latest products, services and trends in the storage industry. For more information, visit https://www.enterprisestorageforum.com/.
Since 1993, TOPdesk has helped organizations improve their service delivery and create an environment where their employees can thrive. It does this with user-friendly, easy-to-integrate products that encourage working together and with a highly engaged team that thrives on learning, sharing knowledge and forming partnerships.
Today, there are more than 900 employees spread across 16 offices in 11 countries, helping a community of more than 4,500 organizations around the world deliver better services. Customers rate TOPdesk a 4.7 out of 5 on Gartner Peer Insights. TOPdesk also has received an ”Honorable Mention” In The 2020 Gartner Magic Quadrant for IT Service Management Report, has been named a strong performer by Forrester, and received a “Best Customer Support” and “Best Usability” award from TrustRadius. For more information, visit https://www.topdesk.com.
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Original Press Release.