For the fifth consecutive year, Pinnacle Financial Partners is one of the best places to work in the United States, according to a new list of the 100 Best Companies to Work For® from FORTUNE magazine and Great Place to Work™. The firm came in at No. 26, joining companies like Cisco, Salesforce and Hilton in having one of the most engaging and rewarding workplace cultures in the nation.
This year’s list is unlike any other in the history of the program in that 40 percent of the scoring rubric was based solely on programs each company said they created to support their people and communities in response to the pandemic.
“When faced with great challenges, we always put associates first,” said M. Terry Turner, Pinnacle’s president and CEO. “Soon after the scope of the crisis became clear, we took immediate action to take care of our associates, giving them the love, support and flexibility they needed to take care of themselves and their families. And they did the same for each other and their clients. That’s what helped Pinnacle get through a year filled with tribulation and come out stronger on the other side.”
Pinnacle began organizing its formal response to the pandemic in January 2020. Firm leaders quickly moved to increase work-from-home capacity, institute paid leave for associates who could not work due to illness or other pandemic-related reasons, build health and safety protocols for those in the office and many other measures to protect and support associates. That spring, Pinnacle associates processed and funded 14,000 Paycheck Protection Program loans worth $2.4 billion to clients in need, and by the summer completed a review of the entire risk-graded loan book to assess and meet client needs.
Despite the crisis environment and additional workload required to help clients, Pinnacle associates gave glowing feedback on the firm’s annual internal surveys. More than 96 percent agreed that Pinnacle’s culture is truly special, 97 percent say the leadership team shows a genuine interest in their well-being and 90 percent agree that they are given a real opportunity to develop their skills. Full results of these survey questions are available at PNFP.com. In the open comments portion of the survey, the word “care” or “caring” is used more than 600 times, “best” more than 340 times and “family” and “love” each more than 270 times, with “flex” or “flexibility” cited 215 times.
“During a difficult year, our associates found comfort with their colleagues and reward in their work, even though it was more challenging than ever,” Turner said. “Our clients and communities needed help, and our firm needed to act quickly in a changing economy. In response, Pinnacle associates put in the strongest effort I have ever seen in my career. They came together to move mountains because they are dedicated to our firm’s values, beliefs and culture. More than that, they are dedicated to a simple ideal of doing the right thing. As a leader, it’s incredibly humbling to see.”
Pinnacle also has been recently recognized as one of the country’s Best Banks to Work For and a top five Best Workplace for both Women and Millennials. On the local level, Pinnacle has earned dozens of workplace awards, including recent rankings in Virginia, Memphis, TN, Knoxville, TN, Charlotte, NC and the Triad region of North Carolina. Pinnacle was also named one of 50 Companies that Care by People magazine.
The FORTUNE 100 Best Companies to Work For® list is one of the country’s most prestigious workplace award programs, with results gleaned from more than 650,000 employee surveys. To determine the 2021 list, Great Place to Work asked about issues including how trustworthy, caring and fair the company is in times of crises; employees’ physical, emotional and financial health; and the company’s broader community impact. Particular attention was paid to how employees’ experiences varied depending on their job role, gender, race/ethnicity, payroll status and other characteristics to ensure that the company is creating a great workplace for all.
This is one of a series of rankings by Great Place to Work and FORTUNE based on employee feedback from Great Place to Work-Certified™ organizations.
Pinnacle Financial Partners provides a full range of banking, investment, trust, mortgage and insurance products and services designed for businesses and their owners and individuals interested in a comprehensive relationship with their financial institution. The firm is the No. 1 bank in the Nashville-Murfreesboro-Franklin MSA, according to 2020 deposit data from the FDIC. Pinnacle earned a spot on the 2020 list of 100 Best Companies to Work For® in the U.S., its fourth consecutive appearance. American Banker recognized Pinnacle as one of America’s Best Banks to Work For eight years in a row and No. 1 among banks with more than $10 billion in assets in 2020.
Pinnacle owns a 49 percent interest in Bankers Healthcare Group (BHG), which provides innovative, hassle-free financial solutions to healthcare practitioners and other licensed professionals. Great Place to Work and FORTUNE ranked BHG No. 1 on its 2020 list of Best Workplaces in New York State in the small/medium business category.
The firm began operations in a single location in downtown Nashville, TN in October 2000 and has since grown to approximately $34.9 billion in assets as of Dec. 31, 2020. As the second-largest bank holding company headquartered in Tennessee, Pinnacle operates in 12 primarily urban markets in Tennessee, the Carolinas, Virginia and Atlanta.
Additional information concerning Pinnacle, which is included in the Nasdaq Financial-100 Index, can be accessed at www.pnfp.com.
About the Fortune 100 Best Companies to Work For® ™
Great Place to Work® selected the Fortune 100 Best Companies to Work For® by gathering and analyzing confidential survey responses from more than half a million employees at Great Place to Work-Certified™ organizations across the country. Company rankings are derived from over 60 employee experience questions within the Great Place to Work Trust Index™ survey. Read the full methodology.
About Great Place to Work®
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™. Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.